Terms & conditions

ROLE OF JALDAPARA RHINO COTTAGE AND LIMITATION OF LIABILITY OF JALDAPARA RHINO COTTAGE
This website acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Jaldapara Rhino Cottage. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel.

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which Jaldapara Rhino Cottage issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Jaldapara Rhino Cottage be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Jaldapara Rhino Cottage in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Jaldapara Rhino Cottage (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Jaldapara Rhino Cottage has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Jaldapara Rhino Cottage will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Jaldapara Rhino Cottage. No refund would be applicable in case the hotel denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Jaldapara Rhino Cottage would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the hotel and internet. Any other services utilized by the User at the hotel, including laundry, room service, telephone, food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year’s Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Jaldapara Rhino Cottage will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel is “Prepaid” as per the options made available by a hotel on the Website of Jaldapara Rhino Cottage.
In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, and service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Jaldapara Rhino Cottage.
At the hotel’s or Jaldapara Rhino Cottage sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Jaldapara Rhino Cottage at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Jaldapara Rhino Cottage with correct credit or debit card details. Jaldapara Rhino Cottage may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Jaldapara Rhino Cottage and solely at the behest of the Hotel.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
The Website may contain links to third party websites. Jaldapara Rhino Cottage does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Jaldapara Rhino Cottage shall assume no liability for the same.
Jaldapara Rhino Cottage is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
Jaldapara Rhino Cottage does not endorse any advertisers on its Website, or any linked sites in any manner except the linked site easeroom.com for Hotel Bookings on its Website. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
The linked sites are not under the control of Jaldapara Rhino Cottage and hence Jaldapara Rhino Cottage is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Jaldapara Rhino Cottage is providing these links to the Users only as a convenience.

ACTIVITIES AND OTHER SERVICES
DEFINITIONS
‘Activity’ includes day tours & sightseeing, fishing, bird watching, barbeque, dining or any other service/product booked on the Website.
The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.
ROLE OF Jaldapara Rhino Cottage AND LIMITATION OF LIABILITY
Jaldapara Rhino Cottage’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
Jaldapara Rhino Cottage shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
Jaldapara Rhino Cottage shall not be liable or responsible for:
Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
The health, safety and well-being of the User in the course of availing the Activity or thereafter;
Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
Any incorrect information provided by the Activity Provider.
The maximum liability of Jaldapara Rhino Cottage will be limited to refund of booking amount which was received by Jaldapara Rhino Cottage for reservation of the Activity.

RESPONSIBILITIES OF THE USERS
The User agrees to comply with the terms and conditions of Activity Provider in addition to Jaldapara Rhino Cottage’s User Agreement and Terms of Service.
The User will be required to present the booking / confirmation voucher issued by Jaldapara Rhino Cottage in order to avail the Activity
The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Reservations will be non-refundable. User may reschedule the bookings by contacting the hotel till 15 days before the stay. But the reschedule will fully depend on the availability.