Privacy Policy

A. INTRODUCTION

Jaldapara Rhino Cottage recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing user’s Personal Information (defined hereunder) by Jaldapara Rhino Cottage and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Jaldapara Rhino Cottage through any of Jaldapara Rhino Cottage’s customer interface channels including its website, mobile site, mobile app & offline channels including all point of sales (collectively referred herein as“Sales Channels”).

For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean Jaldapara Rhino Cottage. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Jaldapara Rhino Cottage’s business partners, advertisers, sponsors or other sites to which Jaldapara Rhino Cottage provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Jaldapara Rhino Cottage and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as described to them in the User Agreement.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with Jaldapara Rhino Cottage shall be primarily processed in India and such other jurisdictions where a third party engaged by Jaldapara Rhino Cottage may process the data on its behalf. By agreeing to this policy, you are providing Jaldapara Rhino Cottage with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: admin@Jaldapara Rhino Cottage.co.in.

However, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a booking (hotel or/and Services), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your trip.

A withdrawal of consent by you for us to process your information may:

severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

“Personal Information”of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information:We may also collect some other information and documents including but not limited to:

Transactional history (other than banking details) about your e-commerce activities, buying behaviour.

Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

Information pertaining any other traveller(s) for whom you make a booking through your registered Jaldapara Rhino Cottage In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

D. HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected maybe used in the following manner:

While making a booking:

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

confirm your reservations with respective service providers;

keep you informed of the transaction status;

send booking confirmations either via sms or Whatsapp or any other messaging service;

send any updates or changes to your booking(s);

allow our customer service to contact you, if necessary;

customize the content of our website and mobile site;

request for reviews of products or services or any other improvements;

send verification message(s) or email(s);

Validate/authenticate your account and to prevent any misuse or abuse.

As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

E. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Jaldapara Rhino Cottage will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

F. COOKIES AND SESSION DATA

Cookies

Jaldapara Rhino Cottage uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. Jaldapara Rhino Cottage’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Jaldapara Rhino Cottage supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking Jaldapara Rhino Cottage cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity through the above session data.

G. WITH WHOM YOUR PERSONAL INFORMATION

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Jaldapara Rhino Cottage you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Jaldapara Rhino Cottage does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Jaldapara Rhino Cottage as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Jaldapara Rhino Cottage does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, Jaldapara Rhino Cottage may disclose User’s Personal Information if required to do so:

by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

to conduct our business;

for regulatory, internal compliance and audit exercise(s)

to secure our systems; or

to enforce or protect our rights or properties of Jaldapara Rhino Cottage or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

H. USER GENERATED CONTENT

Jaldapara Rhino Cottage provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Jaldapara Rhino Cottage or post answers to questions raised by other users. Jaldapara Rhino Cottage may also hire a third party to contact you and gather feedback about your recent booking with Jaldapara Rhino Cottage. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

The UGC that Jaldapara Rhino Cottage collects may be of the following kinds:

Review and Ratings

Question and Answers

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

I. HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Jaldapara Rhino Cottage services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.

J. WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to admin@Jaldapara Rhino Cottage.co.in

K. PERSONAL INFORMATION

You may access your Personal Information from your user account with Jaldapara Rhino Cottage. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to admin@Jaldapara Rhino Cottage.co.in

L. ELIGIBILITY TO TRANSACT WITH Jaldapara Rhino Cottage

You must atleast 18 years of age to transact directly with Jaldapara Rhino Cottage and also to consent to the processing of your personal data.

M. CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at admin@Jaldapara Rhino Cottage.co.in. Jaldapara Rhino Cottage shall endeavor to respond to all reasonable concerns and inquires.